Returns & refunds

You have 60 days to return UK orders (30 days for international orders). Items should be new, unused and in their original packaging. Start your ret...

Once your return reaches us and has been checked, we refund to your original payment method within 5 to 7 working days . This includes sale items and...

For health, hygiene and safety reasons, we can't accept these once opened or unsealed: Breast pumps Baby sleep monitors Skincare and toiletries Mattre...

We know you'll need to open and inspect your items at home. To get a full refund, please return them in their original packaging, in new, resalable co...

We can't offer direct exchanges because our stock moves quickly. The easiest way is to return your item for store credit through our returns portal...

Checkout+ is an optional £3.95 add-on at checkout, powered by Swap. It gives you: Free UK returns: a prepaid return label for UK orders. Start your r...

Refunds are based on what you paid, not the item's full price. Bundles are refunded in proportion to the bundle discount. If a return takes your order...

Gifts can be returned for store credit (an e-voucher) under our standard returns policy. In our returns portal , choose Returning Unwanted Gift , en...

Create a separate return for each box (for example, one for a pushchair and one for a car seat). Each return gives one label. For larger items, choose...

If your item came straight from one of our suppliers, please contact us and we'll arrange a collection with the supplier's courier. Items must be unus...

Outlet: our Outlet has new items with damaged packaging or small imperfections. You can return Outlet items within 30 days , in the same condition y...

Bought it in our Bagshot store? You can bring it back to the store and the team will help. It will go through the same checks as any return. Items bou...

International orders can be returned within 30 days . Items must be unused, in original condition, with all packaging and accessories. You arrange an...