Track my order & delivery
Where your order is, delivery options and costs, Local Pickup and delivering outside mainland UK.
Where's my order?
As soon as your order leaves our warehouse, we'll email you tracking details. All our orders go on a tracked service with our delivery partners, inclu...
Why hasn't my order been sent yet?
Most of our products are in stock and ready to go. If your order includes an item that's on back-order or pre-order, we hold the whole order and send ...
My parcel says delivered but I can't find it
Check your tracking for a delivery photo or safe-place note, and look around your property and with neighbours. If you added Checkout+ to your order...
Delivery options, costs and times
UK standard delivery (1 to 3 days) Orders over £75: FREE Orders under £75: home delivery £4.95, or Local Pickup £3.95 Covers UK mainland, Isle of Wigh...
Items delivered direct from the brand
Some products, often larger furniture, are sent straight from the brand rather than from our warehouse. These show Delivered direct (for example "Di...
Can I send my order to a different address?
Yes. At checkout you can enter a delivery address that's different from your billing address. Need to change the address after ordering? You can do it...
Local Pickup: how it works
Local Pickup lets you collect your order from a nearby pickup point, such as Sainsbury's, Co-Op or the Post Office, at a time that suits you. There ar...
Collecting your Local Pickup parcel
You'll get an email from DPD or InPost when your parcel is ready to collect, with the pickup point's opening hours. Your parcel is kept safe for 7 day...
Delivery to the Channel Islands, Scottish Highlands, islands and Northern Ireland
Free standard delivery over £75 includes the Isle of Wight, Isle of Man, Scilly Isles and the Scottish Highlands & Islands. Jersey & Guernsey: deliver...
Do you deliver outside the UK?
Yes, we deliver to Europe and the rest of the world. Duties and taxes are included in the product price, and shipping is calculated and paid at checko...