Damaged, faulty or wrong items
Something arrived damaged, missing or wrong, a product has a fault, or you want to check a recall.
My product has developed a fault
Every product we sell has a full manufacturer's warranty, and we'll manage the claim with the brand for you. Please tell us through our Warranty Port...
How our warranty process works
Submit: send your details through the Warranty Portal . Review: we aim to look at every request within 2 working days and will ask if we need anyth...
Product recalls and safety notices
Recalls are handled separately from warranty claims and are about important safety updates. If a product you bought is affected, we'll give you clear ...
My order arrived damaged
We're so sorry. Please tell us through our Warranty Portal as soon as possible, ideally within 7 days, and keep all the original packaging, as we ma...
Something's missing from my order
Please tell us through our Warranty Portal within 7 days of delivery with your order number, what's missing, and a photo of the parcel and packaging...
I've received the wrong item
Sorry about that. Please tell us through our Warranty Portal within 7 days of delivery with your order number and a photo of the item you received, ...