How our warranty process works

• Submit: send your details through the Warranty Portal.

• Review: we aim to look at every request within 2 working days and will ask if we need anything else.

• Resolve: depending on the product and brand, we'll arrange a repair, replacement parts or a replacement product. Where it makes sense, we may suggest a repair, which is often quickest and kindest to the planet.

• Within 30 days: once a fault is confirmed, we usually arrange a replacement as soon as possible.

• Returning the item: sometimes needed, sometimes not. We may arrange a collection, a return to us or the supplier, or approved disposal.

• Packaging: helpful, especially for pushchairs and car seats, but please still submit if you no longer have it.

• Outside the UK: some warranties only apply in the UK. Contact us first; items may need to come back to a UK address and a charge may apply.

Please only send back the item or parts we ask for. We'll keep you updated throughout, even while we're waiting on the manufacturer.

Still need help? Chat to us on live chat or WhatsApp, call 01276 408494 (option 1), or email support@naturalbabyshower.co.uk.