Returns and Refunds
What is your returns policy?
We want you to be delighted with your purchase. If you’re not satisfied, simply return it in its original packaging within 60 days of delivery for a f...
How do I initiate a return?
Visit our Easy Returns Portal on our website, where you can begin your return by following the step-by-step instructions.
Can I exchange an item instead of returning it?
We currently don’t offer exchanges. To get a different item, return the original for a refund and place a new order.
Are there items that cannot be returned?
For hygiene reasons, items such as breast pumps, mattresses, skincare, and monitors must be sealed and unopened to be returned. Contact us via Live C...
How long will it take to process my refund?
Refunds are typically processed within 3-5 working days after we receive your return. You’ll receive a confirmation email once your refund is on its w...
What should I do if I need to return a drop-shipped item?
Email us at hello@naturalbabyshower.co.uk with your order details, and we’ll help you coordinate the return directly with the supplier.
Can I return a gift I received?
Yes! If you have a gift receipt or the original order number, we can issue a gift card refund for the returned item. Just contact us via Live Chat ...