Why is my order on hold?

When you place an order, we hold it for 30 minutes so you can make changes yourself if you need to, such as updating your address or adding an item. You'll see the edit option in your order confirmation. Once the 30 minutes are up, your order goes to our warehouse team to be packed.

If you order within our dispatch cut-off times, we skip the 30-minute window so your order can go out as quickly as possible. Our express delivery cut-off is 4pm on weekdays and 12pm on Saturdays, so please check your basket and address carefully before you pay.

Need a change after the window has closed? Contact us straight away and we'll do our best to help.

Still need help? Chat to us on live chat or WhatsApp, call 01276 408494 (option 1), or email support@naturalbabyshower.co.uk.